Let’s check in with our policies -

By booking a class or workshop and upon ordering an item from our shop, you are agreeing to East Nook studios terms and conditions, so please make sure to read through these before you do…

Disclaimer

By booking a class or workshop and upon ordering an item from our shop, you are agreeing to East Nook studios terms and conditions, so please make sure to read through these before booking or ordering.

We reserve the right to update our terms, conditions, policies, and website content at any time, and these will take immediate effect upon being published on our website, so again please make sure that you are happy with these points before placing any orders, in case they have changed since your last visit. We will both be bound by these terms which are here to keep us all right.

Shop policies

Delivery

Delivery within the UK is charged at a discounted rate of £3.50 and sent via Royal Mail - Second Class ‘Signed For’ service for a small parcel.

Orders & Processing times for jewellery

For jewellery stocked on the website, you will receive a dispatch email when your order is on its way to you. Please allow three days to dispatch your item and up to 7 days including delivery, in case of any delays.

As each piece is handmade, any jewellery that was not in stock at the time of order (such as bespoke pieces or made to order sizes etc) will have a lead in time which will vary depending on the piece itself. You will be able to discuss this via email when placing your bespoke order.

Returns and Exchanges

Excluding earrings & BESPOKE ORDERS*, all items can be returned or exchanged within 14 days of receipt provided they are unworn and in their original condition. Please contact hello@eastnook.com to arrange.

Return postage costs are the responsibility of the customer. The studio will not be held responsible for items lost or damaged in the post, so we advise returning via a recorded service.

Items sent back to the studio without an agreement in place, are not guaranteed a refund or replacement. Please make sure to contact the studio in the first instance so that we can advise and provide you the correct return address where needed.

Exchanging an item will depend on stock levels, although we are flexible on exchange options, so please have a browse to see if there is a similar item that you make like. The customer will incur the return postage and replacement postage costs.

*Due to hygiene laws, earrings cannot be returned.

Correct Sizing

It is the customers responsibility to select the correct ring size before placing an order. If you need help to measure for a ring size, please get in touch.

After your order is placed, if you decide that you need a ring or chain resized there will be a fee for the remaking or resizing and return postage.

If it is a ring/chain from a collection that we have in stock in your size, we will be happy to exchange the unworn item and you will just pay for the additional postage costs.

Please let us know of any issues within 7 days of receiving the item.

Any items for exchange must be unworn and in their original condition.

Gift Cards

Our gift cards have been extended to a 12 month expiry from the date of purchase and have a unique code held in our records. We try to be as flexible as we can, so if you find your card has not long expired, do get in touch.

Gift cards can be redeemed towards classes or jewellery from our online shop.

Digital cards have a code that can be entered at the checkout.

Postal Gift Cards can be redeemed by emailing the studio hello@eastnook.com, letting us know the items that you wish to purchase.

Gift cards will not be refunded or exchanged for cash.

Postal Gift cards come gift wrapped and incur a post and packing charge. They can also include a personal message, again email us at time of purchase to include any wording or to specify a unique amount or your preferred class title to be gifted.

Payments

To guarantee protection, any purchases made on our website www.eastnook.com are processed by our website provider via Paypal or Stripe, depending on which payment method that you opt for.

If paying by card, all information is SSL encrypted and no card details are stored.

If you would prefer to pay by bank transfer, please email the studio on hello@eastnook.com to arrange.

If a refund needs to be issued, you will automatically be refunded (minus any postage or deposits that may be non-refundable) via your initial payment method. Where you have paid by bank transfer, we will need you to confirm your account details in order to process the refund. 

Privacy Policy

East Nook Studio fully complies with the EU GDPR (General Data Protection Regulations)

Any personal data that you provide is processed in accordance with the relevant GDPR rules and our own privacy policy.

When you place an order with us, our website will collect and store your name, address, email address and for classes we may request a telephone number in case of the need to urgently contact you, such as a cancelled class.

During class we will collect a signed waiver as standard, for our health and safety file.

During virus outbreaks, we may have to collect ‘track and trace’ information in line with Scottish Government guidance, this is generally a repeat of your name and contact. It will only be used for your benefit, to contact the class if there has been a possible (and anonymous) exposure.

Please be assured that we will not share your details with anyone. 

Contact

Like most businesses, we use the email marketing platform ‘Mailchimp’ to deliver our newsletters.

At the bottom of each newsletter there is an unsubscribe button, so you can leave us at any time.

We do not mail out often, so you will never be bombarded by emails from us.

Aside from our general newsletters, we will only contact you personally via email if there is a specific reason to e.g. Info regarding an order/class, to let you know of cancellations, changes etc.

Where a telephone number has been provided, we will only call you for urgent matters if we cannot reach you by email e.g. If a class is cancelled.

Mailchimp do provide the studio with generic statistical information on our newsletters such as number of our emails opened and number of clicks to website, to help us to improve the service that we provide you.

Class policies

Refunds

Class and workshop bookings are made up of a 50% non-refundable deposit and 50% fee.

After booking, only the 50% fee is refundable up to 2 weeks before the workshop. After this date, there will be no refunds for bookings, although you may arrange to send someone in your place.

Exchanges

After booking, and up to 2 weeks before your session, you can exchange your class or workshop for another or ask for a credit.

If you cannot attend a class due to Covid19, please inform us as soon as possible and we will aim to infill you to a class at a later date when you are better. 

Cancellation

If our subscription falls below the minimal amount for the class to run, or our tutor is unwell, we will unfortunately have to reschedule the workshop.

We will aim to give you as much notice as possible via email, so please make sure that you have enabled our email address with your email provider and provided a mobile telephone number.

If the studio must cancel a class, we will aim to reschedule a new date that suits the majority. You will be entitled to a full refund, or you can choose to transfer to another class or take studio credit.

The studio is not responsible for any travel, accommodation, or other costs that you may incur. 

Course Requirements

Our classes require detailed use of your hands, hearing, and eyesight,

If you have any issues with hand movement, eyesight, or hearing, please let us know before booking so that we can make sure that the class will be suitable for you and/or make any necessary adjustments where possible. We don’t want anyone to miss out.

Please wear sensible clothing and footwear for working with heavy and or hot tools, for example no open toe shoes or loose sleeves!

For jewellery workshops, long hair needs to be tied up and loose hair pinned away from the face.

Wear glasses? PLEASE REMEMBER YOUR SPECS!

All classes include the basic materials needed for the class, and in some instances, extra material may be purchased from the studio for larger scale projects. Have a look at images from the class you are booking to get an idea of scale of the designs you might be making and get in touch beforehand with any special requirements as these cannot be catered for ‘on the spot’ and specific materials may need to be ordered where we can cater for this requirement in class. 

Health & Safety

Our classes are great fun, but you should be aware that during our classes you may be using heavy or sharp tools, a small handheld blow torch, or hazardous substances. Care and attention must be given at all times.

Before the class starts you will be required to sign a waiver, East Nook Studio will not be held liable for any accidents.

It is important that you listen carefully to your tutors’ instructions and we reserve the right to ask anyone to leave the premises, who is behaving in a way that could cause harm to themselves or others. In this instance you will not be entitled to a refund, exchange, or studio credit.